FAQ

Our writers have a scientific background, either an MSc or a PhD degree in various fields such as biomedical sciences, biotechnology, or biology. The senior and specialist writers possess extensive experience in medical writing, with many having worked in academic institutions, CROs, or other relevant companies. They are adept at synthesizing complex information into clear and concise content. The junior writers always work together with experienced writers to guarantee our clients the best possible service. All our writers (regardless of their experience) receive ongoing, intensive internal and external training to deliver excellent services. Furthermore, they stay updated on the latest regulations and new industry trends and developments. Rest assured, our writers are well-equipped to handle a wide range of medical writing projects with professionalism.

We value client feedback and strive to ensure complete satisfaction with our work. Upon receiving feedback (general or project-specific) or revision requests, we carefully review these to understand the specific concerns or changes required. Our writers then consider the feedback and make all required revisions, ensuring that the final deliverable meets the client's expectations and project requirements. When needed, a resolution meeting or conference call is organized to reach consensus on outstanding issues or conflicting opinions from reviewers. We aim to deliver a final document that meets the client’s expectations and that represents the opinions and positions of the different reviewers. Open communication channels are maintained throughout the process to address any issues or concerns that may arise.

Our pricing structure is transparent and tailored to the specific needs of each project. We consider factors such as project complexity, turnaround time, and any additional services required. We offer fair rates that reflect the high quality of our work. For a detailed quote, we encourage clients to reach out to us with their project details so that we can provide a personalized estimate.

Absolutely, we understand the importance of accommodating clients from various time zones. Many of our clients work with global teams across different time zones. Our team is flexible and can adjust working hours to ensure effective communication and timely delivery of projects. Whether you are located across the globe or in a different time zone, we are committed to providing responsive and reliable services to meet your needs.

Managing conflicting opinions or feedback is part of our process. We facilitate open discussions to understand the perspectives of all stakeholders involved and strive to find common ground or compromises where possible. Our goal is to reach a consensus that aligns with the project objectives while ensuring that all voices are heard and respected throughout the decision-making process. The final document should represent the opinions and positions of all stakeholders.

Collaboration is key to delivering comprehensive and high-quality outcomes whether it is with the client’s team or with external parties. Our team coordinates seamlessly with external collaborators to ensure smooth communication, efficient workflow, and cohesive integration of all contributions into the final deliverable. We have established networks of experts and consultants across various fields who can contribute their specialized knowledge to projects as needed.

Certainly, we have a wealth of testimonials from satisfied clients who have praised our professionalism, quality of work, and commitment to meeting deadlines. Several testimonials from our clients are posted on our website. We would be happy to share references upon request to give you confidence in our capabilities and the positive experiences of our clients.

Yes, we understand the importance of continuous learning and development in the field of medical writing or communication. We offer customized training programs and workshops tailored to the specific needs and goals of our clients. Whether you are looking to enhance your team's writing skills, improve communication within your organization, or address specific challenges, we can design a program that meets your requirements and delivers tangible results.

Absolutely, we recognize the importance of clear and standardized procedures in medical writing. Our team can provide support in creating or updating SOPs to streamline your writing workflows and ensure consistency and quality in your documentation. Based on input provided, we can help you develop new or updated SOPs that align with industry best practices and regulatory requirements.

Upon receiving a request for an urgent or expedited project, we set realistic timelines, together with the team, considering availability of source documents and foreseeing sufficient time for writing and reviewing​. If possible, more than one writer will be assigned to work on different parts of the document​. Other solutions to handle such situations include writing sections that are not data- or source document-driven upfront and writing in batches or per section (so that section A can be reviewed by the team, while writing is ongoing for section B)​. Clear communication throughout the process helps manage expectations and ensures smooth execution. Quality is key, if we cannot guarantee a high-quality document within the set timelines, we will discuss this with the client.​

At Emtex Life Science, our skilled medical writers are flexible and proactive and take ownership of your needs from beginning to end to guarantee success. Our professional knowledge (over 20 years of experience) and scientific background allow us to provide high-quality services, freeing your time and resources. We offer a comprehensive service, encompassing not just writing but also structuring and presenting data in the best possible way. The most suitable wording and visuals are used to convey the essence of your data clearly and concisely to the targeted audience. After all, the clarity and precision of your message are paramount. With Emtex Life Science writers at the helm, your documents will efficiently communicate the insights derived from your data.

Medical writers are selected based on their scientific education and basic skills set and must advance through an in-depth training program over several years. Consequently, they have a solid, broad understanding of medical and scientific concepts and terminology and possess great analytical and writing skills. The involvement of such trained professionals in writing your documents will allow a substantial amount of work to be done independently with minimal input required from the broader team. Medical writers will take responsibility for their documents and will guarantee continuity and consistency. Together with the entire team consisting of medical, statistical, and other specialists, well-structured documents that offer information in a clear and concise manner will be created to address the questions and needs of the targeted audience. For optimal outcomes, engaging a dedicated medical writer to coordinate the writing process, produce documentation, and facilitate review is essential.

To get started, the client furnishes us with all necessary information and relevant input pertinent to the document under development. At the kick-off meeting, the project, detailed timelines, and responsibilities are discussed so that our writer(s) and the client’s team have a good understanding of who is doing what and when exactly. The writer’s task includes the production and circulation of the drafts for review, with a clear indication of where feedback is needed. The client reviews each draft, answers any questions or issues during review meetings, and provides crucial feedback throughout the development process to ensure a fit-for-purpose end result.

Templates, formats, and style guides are crucial to maintain consistency both within a document and across multiple documents. When initiating a new project, we start from (or create) our Emtex Life Science template for the specific document requested. Typically, we utilize standard Microsoft Office software such as Word, Excel, and PowerPoint. Our Emtex Life Science style guide, informed by many years of practical experience, ensures uniformity, coherence, and professionalism. However, we are flexible and can accommodate your company's specific style guides and templates upon request.

To kick off your project, simply reach out to us to discuss your needs. The easiest way to get in touch is to fill out the form on our Contact page. We will provide a cost estimate and project plan tailored to your requirements within the next couple of days, regardless of the project's scope or scale. If more information is needed to generate a cost estimate, we will get back to you with some questions to ensure a good understanding of what you need.